Some frequently asked questions regarding policies and records

Why do I need to check in each time I come to the Clinic?

The best way for us to make sure your charges are billed correctly is to consistently verify your demographics and insurance information up front. Although this process is generally very quick (usually less than a minute), we often discover items that need to be changed, such as a visit that should be billed as Workmen's Compensation.

How do I get a disability form completed?

Please bring all forms to our Business Office. One of our Patient Representatives will check in your form and forward it to the appropriate department to complete. Forms are generally completed in 3-5 working days.

Why don't I get a statement right away after my services?

You will not be billed for any "Patient Portion" of your services until after your insurance has considered the claim. If insurance does not pay on the claim within 45 days, then you will be billed for the charges.

What if I have coverage with two insurance plans?

If you have provided us with secondary insurance information, we will submit a claim upon payment from the primary insurance. However, the balance unpaid by primary insurance is your responsibility and is transferred to the "Patient Portion" of your bill.

What if I am on Medicare?

We will file a claim to Medicare and your supplement insurance. You will only receive a bill if any portion of the charges are considered to be your responsibility.

What if my insurance does not pay?

If the insurance company does not pay within 45 days, you will be billed for the charges. If you feel insurance should have paid the claim, we suggest you contact your insurance company to determine the status of the claim. If there is a problem, please call our Business Office. We will be happy to resubmit a claim if necessary.