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HOME >  POLICIES & RECORDS > Credit Policies

A review of SRFC's Credit Policies

We feel fortunate that the majority of our patients handle the payment of their account promptly, and communicate with us when there is a problem. We have listed all possibilities below to simply inform you of our policies, as unlikely as they are to affect you.

Basic Credit Policy - The Patient Portion of your account is due in full upon receipt of your billing statement.

Payment Arrangements - Depending upon your balance and payment history with us, we may allow short term monthly payments. In general, acceptable payment arrangements are from 6 to 12 months. If you need to delay a monthly payment, we need to hear from you. Accounts that are 3 payments in arrears are subject to further collection activity.

Finance Charge - The Clinic will charge a Finance Charge on any amount which remains unpaid 90 days or more after the first billing at the period rate of 1.50% per month on the unpaid balance. The Annual Percentage Rate is 18% per annum.

Accounts over 90 days - If any part of the "Patient Portion" of your balance is over 90 days past due and you have a new appointment, you will be asked to make a payment towards your appointment when you check in. If you are covered by insurance, the amount is $5. If you do not have insurance, or if your insurance pays you directly, the amount is $25. If you have made a monthly payment arrangement for your past due balance, payment at time of Check-In is still required.

"Cash Only" status - Failure to comply with our Credit policies will result in your account being listed with an outside collection agency. Your account is then considered to be in a "Cash Only" status, and you will need to pay a minimum of $25 at time of Check-In for all future visits. Any remaining balance will need to be paid in full within 30 days of billing date. If your account status is "Cash Only", and you now have a medical card, you will need to pay $25 at time of Check-In towards your collection balance.

"Denial" Status - Failure to comply with the terms identified in the "Cash Only" status will result in denial of future services. We will give you 30 days notice to seek care elsewhere. We stress that this is a decision of last resort and is taken only after you fail to work with us in the payment of your account.

Please fee free to ask any questions. We are here to help you any way we can.



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Sterling Rock Falls Clinic
101 East Miller Road
Sterling, IL 61081
Tel. (815) 625-4790

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